Website Surveys

Feedback on Website

Discover customer experience directly on your website, e-shop or app

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Feedback Experience from the Web

InsightSofa WebSight is a feedback module for websites, enabling you to measure customer experiences through easy-to-implement, fully adjustable widgets. These widgets require no complex integration and can be completely controlled via the InsightSofa app, making it simple to tailor and manage direct user feedback on your site.

websight-survey

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Or Call Us Directly: +420 777 661 368

Key Advantages

Why choose feedback widgets from InsightSofa?

Real-Time Transactional Feedback

Real-Time Transactional Feedback

InsightSofa’s WebSight feedback widgets stand out for their ability to capture immediate transactional feedback. They empower you to gather customer input precisely at the pivotal moment of purchase or service utilization. This instantaneous feedback is crucial for prompt response and for enriching your customers’ experience in real-time.

Intuitive and Insightful Reporting

Intuitive and Insightful Reporting

InsightSofa WebSight doesn’t just collect feedback; it turns data into beautifully crafted, easy-to-understand reports. Reports are designed to empower managers to make informed, data-driven decisions that drive growth.

Very Easy Integration

Very Easy Integration

Easily integrate InsightSofa WebSight onto your website with just a short code. Fully control widgets from the InsightSofa App, managing design and visibility effortlessly. Decide who sees the widget and make design changes as needed. Simplify website feedback with InsightSofa WebSight.

Control widgets visibility

Control widgets visibility

Gain comprehensive control over widget visibility with InsightSofa. Determine precisely who views them and who doesn’t, adding distinct widgets to various sections of your website. Select specific pages where widgets appear and exclude others effortlessly. Additionally, customize limitations for mobile devices or particular sections of your web or application interface. With InsightSofa, tailor widget visibility to suit your exact needs.

Notifications

Notifications

InsightSofa WebSight streamline management with real-time notifications, ensuring you’re immediately informed of any significant events without needing to check the app. Additionally, they can automatically send periodic reports to your mailbox, keeping you effortlessly updated with the latest customer insights and feedback.

Artificial Intelligence

Artificial Intelligence

InsightSofa WebSights leverage AI throughout the app and widgets to enhance your understanding of customers. This AI analyzes feedback to pinpoint and prioritize issues, offering targeted recommendations for improvement. This integration transforms complex customer data into actionable insights, streamlining the process of enhancing customer satisfaction.

Harness customer insights online

InsightSofa WebSight simplifies the process of understanding visitor sentiments towards your website. It effortlessly reveals what visitors appreciate, what they find lacking, and areas they wish to enhance. With robust reporting capabilities, WebSight empowers you to optimize your website for improved usability, attracting more customers effortlessly.

Adjustable

Widgets

Ensure that all feedback submitted through your rating terminals is valid and free from duplicate entries.

10+

Business Reports

A class

Retention

Alerts

at a Glance

NPS

Unlimited

Feedbacks

Unlimited

Users

Control

Visibility

Design

Editable

Mobile

Friendly

Unlimited

Surveys

Beneficial at all levels

Business Reports Tailored to Align Operations with Customer Requirements

Product manager

What should you improve the most?

Feedback widgets on the web empower product managers with real-time insights for quick decision-making and product improvement. They gather customer feedback at key touchpoints, enabling managers to prioritize features, enhance user experience, and drive product success.

Wow, 23% of customers recommend adding a chat feature.

How about trying to implement chat into our app..?

Did you know that our contact form on checkout is not working?

Fix the contact form immediately…

17% of customers say they overlooked the card payment option

Mark, please make the card payment much more visible.

The black color on the product background looks very sad.

Let’s try to make the background much more vivid, Adele?

Graphic designer

Which trend resonates?

Feedback widgets on the web provide graphic designers with real-time insights to refine designs and enhance user experience. Customizable visibility enables targeted feedback for more informed design decisions.

Sales manager

Boost Sales Performance

Feedback widgets on the web provide sales managers with valuable insights to optimize strategies, address customer concerns promptly, and drive revenue growth.

14% of people complain that they won’t buy a product with a 4-day delivery.

Immediately negotiate different delivery terms with the carrier.

35% of customers would buy 2 products if they got a discount.

Let’s come up with a bundle of 2 products at a discount.

The product has an incorrect and incomplete description.

Martin, please add and correct the description on the product page.

43% of customers only found out about the product from the website.

Let’s start a PPC campaign and inform customers about the product.

Marketing manager

Ensure Effective Strategies

Feedback widgets on the web provide marketing managers with real-time insights to refine strategies and boost customer engagement.

Get a demo Price offer

Or Call Us Directly: +420 777 661 368

The Next-Era Decision Making

Real-time InsightSofa feedback empowers managers with immediate insights into customer experiences, enabling swift and informed decision-making. This facilitates quick adjustments to services or products, enhancing customer satisfaction and understanding market trends. This is guiding strategic decisions that improve business performance and competitiveness.

iPad Landscape

Get a demo Price offer

Or Call Us Directly: +420 777 661 368

Interpersonal Connections

As CX and EX professionals and partners, we deliver added value to our clients. Our commitment to excellence fosters mutual appreciation—we love our clients, and they love us.

We needed to quickly launch satisfaction measurement in 3 countries with thousands of customers per month. Thanks to the great collaboration with the InsightSofa team, the implementation was completed in a month. We are still developing new features and with an intuitive web interface we are efficiently processing feedback across our branches. We serve up to 190,000 customers a year, allowing us the flexibility to improve customer satisfaction.

The implementation of InsightSofa was fast and efficient. We appreciated the flexibility and reliability of the team, which is rare today. Thanks to InsightSofa we are listening better to our customers and improving our service. We also appreciate the proactive approach and preventing problems by analyzing large amounts of data. Working with you is a pleasure.

Thanks to InsightSofa, alzaExpres has a perfect overview of the ratings of couriers and external carriers, depots and services ordered through Alza. We were able to adapt the app to our requirements as much as possible thanks to its flexibility. The cooperation has been going on for many years and we plan to expand it further.

Last year we switched to a more modern way of collecting feedback. We now use InsightSofa OneTouch touchscreen terminals to replace the original paper form. This allows outpatients and inpatients to leave their feedback very quickly, easily and completely anonymously. InsightSofa has implemented many tailor-made reports into our system.

We take the opinions of our customers and partners for granted. In a huge number of orders, we have to use fully or partially automated processes to handle requests, which unfortunately sometimes do not suit each customer individually. InsightSofa allows us to extract valuable customer criticism that probably wouldn’t even reach us without the use of this application.

We decided to measure our customer satisfaction in 2021. We chose InsightSofa to work with us, and years later I can evaluate that this choice was the best one. We achieve a great response rate and we are first class cared for.

We repeatedly measure NPS with our customers. InsightSofa allows us to keep all the data together and work with it easily. So we historically go back to them and track their trends from year to year.

Continuous feedback measurement was not a foreign word to us. Yet we had reached a stage where we needed a more advanced tool. This is what InsightSofa was able to offer us. Not only do we measure and evaluate data across multiple points in the customer journey, but we are able to address any dissatisfaction with alacrity. And from one place. We can now say we have CX fully under control.

Whether we deliver the goods to the customer on time and in order is extremely important to us. And how else to find out than to ask them? So we ask them in a simple way and we are very grateful that customers answer. And even more than 50%! When the job is done well, the results always come. And at InsightSofa, they know that very well.

We wanted a modern way to collect employee satisfaction in the IT department. That’s why we decided to use InsightSofa’s satisfaction terminal. Simple and anonymous survey, data immediately available for viewing. Thumbs up for us.

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