OES (Overall Experience Score) is an advanced metric linked to artificial intelligence that rates the overall customer and employee experience on a scale of 0-10. OES analyzes data from each survey question and considers aspects such as satisfaction, referrals, loyalty and ease of interaction. These detailed insights give you a clear picture of where you excel and where you need to improve. With InsightSofa, you can track the evolution of your OES in real-time, optimize services and improve customer experience with AI reports.

Interested in learning more about OES Metrics? Read our article: https://insightsofa.com/overall-experience-score-oes/

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