Sector Explore how InsightSofa can assist in public administration and authorities. InsightSofa enables city councils to gather precise and up-to-date information on what citizens consider important. By collecting data through questionnaires, surveys, or feedback, authorities can identify key areas that require improvement or additional investment. With InsightSofa, city councils can continuously monitor how citizens rate various public services, such as park maintenance, waste management, or street safety. This information can be used to evaluate the efficiency and quality of services provided. If InsightSofa shows that a particular service is not meeting expected standards, authorities can take quicker corrective actions, thus increasing overall citizen satisfaction. InsightSofa supports greater citizen involvement in the decision-making process. By providing a platform where citizens can express their opinions and suggestions, it allows city councils to better understand community needs and incorporate them into their decisions. For example, when planning a new park or renovating public spaces, authorities can use the collected data to better reflect the wishes and needs of residents. The implementation of InsightSofa can significantly enhance communication between citizens and city councils. Citizens can easily and quickly share their opinions and comments, while authorities can transparently and effectively respond to their feedback. This strengthens citizens’ trust in local government, as they see that their voices are heard and their feedback has a real impact. Based on data collected through InsightSofa, city councils can better plan and achieve their strategic goals. Measuring satisfaction provides valuable information for long-term urban or municipal development planning. For instance, if data shows increasing dissatisfaction with traffic conditions, authorities can develop a long-term infrastructure development plan, which includes new roads, bike paths, or improvements to public transport. In this way, they can better plan investments and projects that truly meet the needs and expectations of citizens. Public Administration and Authorities
Happier citizens, more transparent communication, and easier strategic decision-making.
Identifying Citizen´s Needs and Priorities
Monitoring the Effectiveness of Public Services
Supporting Participatory Democracy
Improving Communication Between Citizens and Authorities
Strategic Planning and Development
- Automatic surveys InsightSofa Enterprise™Who is it for?
"For companies who want to measure transactional customer experiences through Email, SMS or QR codes."
- Feedback terminals InsightSofa OneTouch™Recommended for:Available Methodologies:Who is it for?
"We are introducing the smartest feedback terminal on the planet!"
- Website Surveys InsightSofa WebSight™Recommended for:Who is it for?
"Customer satisfaction by collecting real-time feedback directly on the webpage."
- One-off Surveys InsightSofa Now™Who is it for?
"Seamlessly gather quick feedback from customers and employees without any hassle."
