InsightSofa now offers the ability to use all major customer experience measurement methodologies to collect feedback. Whether you want to gain and in-depth understanding of satisfaction, loyalty, or the simplicity (ease) of your service, InsightSofa will provide easy-to-understand reports to improve your organization. In online surveys, in terminals and in web surveys.
NPS (Net Promoter Score) – satisfaction and loyalty
CES (Customer Effort Score) – efforts made
CSAT (Customer Satisfaction Score) – meeting expectations
Find out how InsightSofa can help you. Get in touch and let’s schedule a detailed performance.