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Choose from all major Customer Experience survey methodologies

InsightSofa now offers the ability to use all major customer experience measurement methodologies to collect feedback. Whether you want to gain and in-depth understanding of satisfaction, loyalty, or the simplicity (ease) of your service, InsightSofa will provide easy-to-understand reports to improve your organization. In online surveys, in terminals and in web surveys.

NPS (Net Promoter Score) – satisfaction and loyalty

CES (Customer Effort Score) – efforts made

CSAT (Customer Satisfaction Score) – meeting expectations

Find out how InsightSofa can help you. Get in touch and let’s schedule a detailed performance.