The highly anticipated feature is finally out. Now you can handle all requests, complaints and other customer communication directly from InsightSofa. This creates a customer card on which you can see all survey results as well as all communication between your employees and the customer. We call it – all in one place.
- Products
InsightSofa Enterprise™
Online surveys
I'm interestedCreate the experiences your customers want. Build a love brand with our most advanced customer experience management tool.
InsightSofa OneTouch™
Terminals & Kiosks
I'm interestedLet your customers know you care about their opinion. Allow them to leave feedback directly at your stores and locations using terminals and kiosks. Even if you don't have direct contact to them.
InsightSofa WebSight™
Feedback on web
I'm interestedGet relevant feedback from your website. Clearly define the sites and activities that matter and ask customers about their experience immediately after they've completed them.
InsightSofa Now™
One-off surveys
I'm interestedA one-time, very quick way to determine the satisfaction and experience of your customers and employees. A very quick and cost effective way to get started with measurement.
- Solutions
B2B Companies
ExploreBetter understanding of needs and expectations, identification of areas for improvement, better partner relationships and increased competitiveness.
Banks
ExploreIncreased competitiveness, personalization and better targeting, building long-term relationships and better banking services.
Transport companies
ExploreOptimization and efficiency, evaluating the quality of shipments, tracking delays and deliveries, and higher levels of customer satisfaction.
Retail
ExploreIdentify trends and innovate, improve personalization and increase customer loyalty.
Services
ExploreProcess improvement, performance reviews, personalization and customization, and much higher customer loyalty.
Healthcare
ExploreImproved quality of care, identification of problems and gaps, innovation and development, and increased patient satisfaction.
E-Commerce
ExploreMeasuring customer experience with InsightSofa has several significant benefits in e-commerce businesses. Here are a few ways such a tool can help:
Production / Development
ExploreMeasuring customer experience with a modern tool also has significant benefits for manufacturing companies. Here are a few ways such a tool can help:
CEO
ExploreInsightSofa helps you better understand your customers, identify key areas for improvement, and develop strategies that support your company's long-term growth and success.
Sales manager
ExploreInsightSofa helps sales executives create a stronger connection with customers, improve profitability and overall strengthen the company's position in the marketplace.
Marketing manager
ExploreInsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
Customer Service – Front line
ExploreInsightSofa helps customer care agents to better understand customers, offer personalized care and improve the quality of customer service.
Customer Care Manager
ExploreInsightSofa helps customer care managers improve the quality of customer service, increase customer satisfaction and effectively manage a team of customer care colleagues.
After Sales Manager
ExploreInsightSofa helps customer care managers improve the quality of customer service, increase customer satisfaction and effectively manage a team of customer care colleagues.
HR Manager
ExploreInsightSofa helps you gain a deeper understanding of your employees' needs, improve work climate and productivity, and thereby support your company's growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.
- Customers
- CX News
- About InsightSofa
Types of experience measurement:
About us:
Contacts:
Sales:
Phone:
+420 777 661 368
Email:
Support for current customers: support@insightsofa.com