Online polling module – InsightSofa Enterprise

Easier work with retention
In the retention settings, there is an option for what should happen automatically with retention cases. This will help you to set, for example, to automatically open a retention if a customer replies to your email. Or conversely, if you send an email to the customer, the case will automatically close.

L1/L2 report improvements
We have made improvements to the L1/L2 response report. You can now click through any number in the “Table” section to get to the heart of the problem (or benefit) your customers are suggesting to you. It’s the next step towards full interactivity in our reports.

New look of InsightSofa
Together with our new corporate identity, the design of the app has been improved and made clearer. The aim was to make the app more pleasant and easier to use.

New InsightSofa website
It’s not really related to InsightSofa, but we would be very happy if you would take a look at our brand new website www.insightsofa.com and maybe let us know “How much would you recommend it to your colleagues and friends”

And many minor improvements and bug fixes.

Kiosk module – InsightSofa OneTouch

Virtual AI assistant
We have launched our very ambitious ISI virtual assistant project on several reports. ISI can use artificial intelligence to research your customers’ opinions and show you the most important data. It’s the next step towards enabling you to run your organisation more and more exactly as your customers want. ISI is currently in beta mode.

And many minor improvements and bug fixes.