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Get a complete view of current satisfaction
Recommendations for development/remediation
Customer segmentation (advocates, passives, detractors)
View results by product, service, region, sales rep, etc.
Uncover your customers’ ideas and turn them into your action plans.
Feedback motivates employees to perform better.
Validate your decisions in near real-time and use positive feedback for reference marketing.
Initial consultation, familiarization and analysis of the current state of affairs
Definition of objectives and project plan
Building a structure of polling, trigger points and touch points
Creation of text and graphic design of the solution
Implementation of the solution, interfacing with external systems
Test version, testing and commenting
Training on how to work with the system and customer experience
Launch of the live solution
Online polling module – InsightSofa Enterprise New data filtering options The option to filter by…
Online polling module – InsightSofa Enterprise Customize the display of columns in the answer list…
Online polling module – InsightSofa Enterprise Easier work with retention In the retention settings, there…
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