One-off surveys

InsightSofa Now™

One-off surveys

Understand your strengths and weaknesses through the eyes of your customers. Almost
instantly.
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A brief survey with detailed results using the Net Promoter Score methodology.

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Deliver customer experience insights within 2 weeks of engagement.

InsightSofa Now™ is the perfect solution when you require a rapid overview of customer or employee satisfaction. It is a one-time process, with detailed results available in about a week. If you opt to conduct surveys on a regular basis, the app allows you to access historical data and track trends.
Get a quote
Or call us directly: +420 478 048 900

Detailed view of customer satisfaction and suggestions for improvement.

InsightSofa Now provides deep insight into customer satisfaction. Their suggestions for improvement, weakest and strongest points. Including segmentation by region, service, product, etc.

Get a complete view of current satisfaction

Recommendations for development/remediation

Customer segmentation (advocates, passives, detractors)

Get a quote
Or call us directly: +420 478 048 900
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Perfect and simple methodology.
Net Promoter Score

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Leverage strengths for marketing. Find opportunities in weaknesses.

View results by product, service, region, sales rep, etc.

Uncover your customers’ ideas and turn them into your action plans.

Feedback motivates employees to perform better.

Validate your decisions in near real-time and use positive feedback for reference marketing.

Get a quote
Or call us directly: +420 478 048 900
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We deliver turnkey solutions.
With minimal interaction.

InsightSofa Now™ is a service designed to save you as much time as possible. Leave all the worries to us and let us take care of your turnkey customer experience insights.
Get a quote
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Easier than you think.
We can do it online.

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Truly dedicated project
manager. From start to finish.

Proper implementation into a business involves understanding your organization, the processes within the business and the goals set. A dedicated project manager is available throughout the implementation to lead all meetings and ensure a worry-free implementation of InsightSofa. You can contact him at any time to address your current needs.

Clearly defined process
saves time on both sides.

We have done many implementations from small companies to multinational organizations, operating in more than 20 countries. We have developed plans for companies of all sizes and complexity of requirements.

Initial consultation, familiarization and analysis of the current state of affairs

Definition of objectives and project plan

Building a structure of polling, trigger points and touch points

Creation of text and graphic design of the solution

Implementation of the solution, interfacing with external systems

Test version, testing and commenting

Training on how to work with the system and customer experience

Launch of the live solution

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We minimize all “birth” pains.
We’ve already been through them.

Introducing a customer-centric approach to your business is a complex activity in which you can run into a lot of problems. Rely on us. We’ve seen many problems, solved them, and we won’t let them occur to you.
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We will deliver the implementation „turnkey“.
With minimal interaction.

From the initial meeting to overseeing the right course and working with the customer experience. We are here for you. And we love doing it.

News about InsightSofa Now™

Interesting reference projects

superzoo reference
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Super zoo

One-off surveys are a great and quick source of data for Superzoo to make timely decisions. With InsightSofa Now, they learn useful data for their marketing and sales activities.
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Linet

Linet is the largest manufacturer of hospital beds in the world. With InsigtSofa Now, Linet explores the customer experience in every country in the world where the company operates. The results then help them in new product development, marketing and sales activities.
elfetex reference
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Elfetex

Elfetex measures customer satisfaction with the InsightSofa Now tool. It regularly (once a month) obtains customer satisfaction and experience across all of the company’s touchpoints.
alza reference
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Alza CZ a.s.

We conduct one-off surveys for Alza in InsightSofa Now. This is a quick way to determine customer or employee experience based on clearly defined rules.

Just one more step to know your customers

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Get a complete customer experience measurement tool.