9. 11. 2023

We have been working hard and we have news for you! We have redesigned all our terminals. It's new, modern and we like it! But more importantly, your employees and customers will love it. See for yourself. 🙂

Perfect overview of each individual customer – Respondent detail.

12. 10. 2023

All the necessary customer satisfaction information on one card. Overview of customer satisfaction, customer wishes, ratings of individual products or services, suggestions for improvement, .... All in one place, easily accessible. Your sales team's dream come true. The Holy Grail for your marketing.

Distribution report from InsightSofa OneTouch satisfaction kiosks

21. 9. 2023

The distribution report gives you a real-time, detailed overview of your customers' satisfaction at different times of the day. At first glance, it is obvious in which hours satisfaction is highest or lowest. After identifying the weakest points, you will get to the specific cause of the problem. Find out what customers complain about most

Dashboard

7. 9. 2023

Get a quick overview of your organization's performance as soon as you log in to InsightSofa. The dashboard can be fully customized for the entire organization or for different departments, for example. It includes interactive reports showing real-time data, recent comments or tips to improve your customer satisfaction. Do not hesitate to contact us.

Clearly, concisely and succinctly? Here are 3 reasons why InsightSofa is the right choice for your company:

17. 8. 2023

Objective and consistent data: InsightSofa allows you to collect customer feedback and data in a consistent manner. This minimizes bias caused by human subjectivity in manual data collection. Objective and consistent data is essential to properly evaluate and compare customer experiences at different levels. Rapid Response and Improvement: InsightSofa enables companies to quickly identify

Introducing the brand new Account Experience

3. 8. 2023

Introducing the all-new Account Experience If you are a B2B company, measuring account experience satisfaction provides a broader view of the overall state of the customer (company) experience. Rather than focusing solely on the views of individual respondents, it takes into account the views and experiences of all of a company's key customers. This gives

How to get more positive reviews for your business?

20. 7. 2023

How can you get more positive reviews for your business? As a satisfaction management tool, InsightSofa knows exactly which customers are very satisfied and which are not. Take advantage of this and redirect only the satisfied ones to third-party review sites (Google, Firmy.cz, etc.). With InsightSofa's advanced filtering, you can define the exact mix of

Trend reports of any survey questions

22. 6. 2023

Trend reports for any survey question InsightSofa allows you to create any survey structure with different questions. Of course, there are detailed reports for the results of each question by all sorts of segments, and now you can also track the trend of all these questions and answers over time. This gives you a better

Choose from all major Customer Experience survey methodologies

14. 6. 2023

InsightSofa now offers the ability to use all major customer experience measurement methodologies to collect feedback. Whether you want to gain and in-depth understanding of satisfaction, loyalty, or the simplicity (ease) of your service, InsightSofa will provide easy-to-understand reports to improve your organization. In online surveys, in terminals and in web surveys. NPS (Net Promoter

Automate feedback throughout the customer journey

25. 5. 2023

Measuring Customer Experience throughout the customer journey is key. However, the customer does not always make an interaction along the way that could be considered a feedback trigger. With the new and long-awaited InsightSofa feature, you can now set the feedback trigger completely automatically. According to predefined rules, for each customer. With this step, we

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New terminal design