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For InsightSofa to work seamlessly, it should interface with one of your current systems. This interconnection often had to be made to measure and often the two systems have completely different field arrangements. With the new mapping and translation of fields, this integration becomes much easier. Simply send us the fields exactly as you have

Introducing a brand new feature for setting and managing customer experience goals. We all know how important it is to measure customer satisfaction and experience. But how can we measure and evaluate something without having a set goal of where we want to get to. InsightSofa is now the perfect tool to identify, set and

When working in detail with Customer Experience, it can be easy for filtering and data views to become cluttered. In addition, every employee in your organisation needs different data to do their job. Take advantage of the new settings where you can limit how each user group sees the filters and how they can view

Do you have customers you really care about? Set up an automatic prompt for them to complete the survey. If such a customer is dissatisfied but forgets to specify an important point, InsightSofa will ask it automatically and complete the feedback. You can then attend to the customer much better and solve their problem. Find

The basis of working with Customer Experience is solving your customers' complaints. With the new InsightSofa feature, you now have even more visibility into your solution. If for any reason a customer is forgotten, InsightSofa will notify you. If your person is unable to solve the problem in time, the case is automatically delegated to

Explore the new NPS Monetization feature in InsightSofa. Combining NPS methodology and customer financial data gives you a very powerful tool to shape and direct your business. With NPS Monetization, you'll leave the simple arithmetic behind in displaying the results of your customer experience and add a whole new dimension to it. It will help