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History of customer experience measurement

History of customer experience measurement

The history of customer experience (CX) measurement is a complex story that has evolved in parallel with technological advances and changing market demands. This development cannot be understood without acknowledging the contributions of many key figures and the significant changes in business strategy and marketing. In the 20th century, the methods of measuring customer experience
social sentiment analyses
Artificial intelligence in InsightSofa: Why measure sentiment?

Artificial intelligence in InsightSofa: Why measure sentiment?

Measuring sentiment of comments using AI is key to understanding the true attitudes and opinions of customers. This process allows you to identify not only what customers are saying, but also how they feel about your products or services. Sentiment analysis provides deeper insight into customer emotions, which can be positive, negative, or neutral. In
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What is the priority for a customer to remain loyal nowadays? Key drivers and measurement of customer experience

What is the priority for a customer to remain loyal nowadays? Key drivers and measurement of customer experience

In today's age of technological innovation and increasing competition, maintaining customer loyalty is a necessity for businesses. Customer loyalty is the result of efforts to meet and exceed customer expectations. Now we'll look at the key factors that influence customer loyalty and the importance of measuring customer experience to a company's success.   Quality of
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Reasons why it is important to measure customer satisfaction

Reasons why it is important to measure customer satisfaction

Measuring customer satisfaction is more than just a corporate formality these days - it's an essential component of a successful business model. At a time when customers can easily move to competitors and share their experiences online, it's important to understand what motivates customers and what their satisfaction levels are. Below are the key reasons
100 cx
Top 100 brands

Top 100 brands

Today, more and more companies are interested in hearing the voice of their customers and moving towards customer satisfaction. Our clients have chosen this path, and we are delighted to walk it together. Many of them have ranked among the best customer experience companies! Congratulations! 👏 👉 https://www.nejlepsi.cx/zebricek
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Tagging

Tagging

Working well with customers means order. Automatic survey labeling allows you to put surveys into ready-made "boxes" and then work and evaluate them much more clearly. You can label surveys automatically, according to predefined rules. Come label with us! 📌😉
isi account experiences
InsightSofa Account Experience

InsightSofa Account Experience

The InsightSofa Account Experience focuses on creating deep and lasting relationships with corporate clients. This requires a thorough understanding of the specific needs and expectations of corporate customers. Not just individuals. InsightSofa now comes with two new modules. Account Experience In B2B, it's not primarily about individual employee satisfaction, but about monitoring the overall satisfaction