B2B Companies
Better understanding of needs and expectations, identification of areas for improvement, better partner relationships and increased competitiveness.
Banks
Increased competitiveness, personalization and better targeting, building long-term relationships and better banking services.
Transport companies
Optimization and efficiency, evaluating the quality of shipments, tracking delays and deliveries, and higher levels of customer satisfaction.
Retail
Identify trends and innovate, improve personalization and increase customer loyalty.
Services
Process improvement, performance reviews, personalization and customization, and much higher customer loyalty.
Healthcare
Improved quality of care, identification of problems and gaps, innovation and development, and increased patient satisfaction.
E-Commerce
Measuring customer experience with InsightSofa has several significant benefits in e-commerce businesses. Here are a few ways such a tool can help:
Production / Development
Measuring customer experience with a modern tool also has significant benefits for manufacturing companies. Here are a few ways such a tool can help:
CEO
InsightSofa helps you better understand your customers, identify key areas for improvement, and develop strategies that support your company’s long-term growth and success.
Sales manager
InsightSofa helps sales executives create a stronger connection with customers, improve profitability and overall strengthen the company’s position in the marketplace.
Marketing manager
InsightSofa gives the marketing manager a competitive advantage and enables them to better understand their customers, better target marketing activities and increase the overall effectiveness of their marketing strategies.
Customer Service – Front line
InsightSofa helps customer care agents to better understand customers, offer personalized care and improve the quality of customer service.
Customer Care Manager
InsightSofa helps customer care managers improve the quality of customer service, increase customer satisfaction and effectively manage a team of customer care colleagues.
After Sales Manager
InsightSofa helps customer care managers improve the quality of customer service, increase customer satisfaction and effectively manage a team of customer care colleagues.
HR Manager
InsightSofa helps you gain a deeper understanding of your employees‘ needs, improve work climate and productivity, and thereby support your company’s growth and success. InsightSofa enables better responsiveness to employee needs and strengthens the role of the HR department as a strategic partner in the organization.